1. Tuition Refund:
A full refund minus $250 administration fee will be issued to students who withdraw, in writing, 30 days or more before the course begins. After this point, a 70 percent refund of tuition paid minus $250 administration fee will be given for withdrawals received in writing up until the first day of the program. If students withdraw within 5 calendar days of the original start date of the program, a 50 percent refund of tuition paid minus $250 administration fee will be issued. No refunds are given for withdrawals when more than 5 days of the program have been completed.
 
2. Homestay Refund:
A full refund, less a $200 homestay placement fee, will be issued to students who withdraw in writing before their homestay begins. After commencement of homestay, students are required to provide a written notice a minimum of 21 days before withdrawing from the homestay program. Under no conditions will refunds be provided for periods of homestay already used.

3. Visa Denials:
If a visa denial prevents the student from attending the English language programs, tuition fees and deposits minus a $250.00 administration fee will be refunded upon submission of written proof of denial at least 7 calendar days before the program begins.
 
4. Refund Payments:
For approved refunds, payments are issued within 30 days of notification from the student of cancellation, drop, or withdrawal. Refunds will be made via the original payment method.
Cash: If the student’s payment of fees was made with cash, refund will be made by means of a cheque, Interac e-transfer, or wire transfer.
Credit Card: If the student’s payment of fees was made with a credit card, fees will be refunded back to the credit card originally used for payment. In that case, the 3% CC fee will be applied.
Wire Transfer: If the student’s payment of fees was made with a wire transfer, fees will be refunded back to the bank account originally used for payment. In that case, $50 fee will be applied per transaction.